Refund, Return & Replacement Policy

We want you to be completely satisfied with your order. Because many of our products are custom-made and personalized, our return and refund policy depends on whether the product is customized or non-customized.

Custom & Personalized Products

Custom and personalized products are made specifically according to the specifications approved by the customer.

Before production begins, customers are responsible for carefully reviewing and approving their:

• Logo or artwork
• Logo size
• Logo placement
• Design
• Colors
• Product selection
• Quantities
• Other customization details

Once the customer has reviewed and approved the artwork, logo size, placement, and other specifications, the custom order is considered final.

We do not accept returns, refunds, or exchanges for custom products due to:

• Change of mind
• Selecting the wrong logo or artwork
• Customer-provided incorrect artwork
• Customer-approved incorrect logo size
• Customer-approved logo placement
• Customer-approved colors or design
• Incorrect product, size, or quantity selected by the customer
• Other information that was reviewed and approved by the customer before production

Please carefully review your order before approving it for production.

When Adtella Is Responsible

We stand behind the quality of our products and will work to correct issues caused by an error on our part.

Customers may be eligible for a replacement or refund if:

• The logo or imprint was printed incorrectly compared with the approved design.
• The wrong logo or artwork was used due to an error on our part.
• The logo was printed in a substantially different size or placement than what was approved.
• The product or material arrives damaged or defective.
• The wrong product was shipped due to an error on our part.

If you receive an order with one of these issues, please contact us within 30 days of receiving your order at info@adtechpp.com.

Please include your order number and clear photos showing the issue so that we can evaluate the problem and determine the appropriate resolution.

Standard / Non-Custom Products

For products that are not customized or personalized, eligible returns may be requested within 30 days of receiving the item.

To be eligible for a return, the item must be:

• In the same condition that you received it
• Unworn or unused
• With tags attached, if applicable
• In its original packaging
• Accompanied by the receipt or proof of purchase

To request a return, contact us at info@adtechpp.com before sending the item back.

Returns sent without first contacting us and receiving return instructions may not be accepted.

Please contact info@adtechpp.com before returning any item. If your return is approved, we will provide return instructions and the shipping address.

Damages and Issues

Please inspect your order as soon as you receive it.

If your product is damaged, defective, incorrectly printed, or you received the wrong item, please contact us as soon as possible at info@adtechpp.com.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the product
• Photos clearly showing the damage, defect, or printing issue
• A brief description of the problem

We will review the information and determine whether a replacement, refund, or another appropriate resolution is available.

Exceptions / Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized products
• Products with customer-approved logos or artwork
• Products where the customer approved the logo size or placement
• Special-order products
• Sale items
• Gift cards

However, a customized product may still qualify for a replacement or refund if the product was damaged, defective, incorrectly printed, produced differently from the approved design, or incorrectly fulfilled due to an error on our part.